You can now book tours for the season starting 20/06-2025 and ending around 01/10-2025 on our webpage.

- You can always reach out for us by mail or by the contact formular on our webpage prior to booking & we will answer your questions or eventually arrange special requests.

When season start 20/06-2025 you will be able to call or text us by phone or by WhatsApp.

- Bookings are linked to the names provided.

Any name changes must be reported to Greenland Sea Safari to avoid being marked as a 'No Show'.

Confirmation

A booking is confirmed once you receive email confirmation and payment is completed.

- For online bookings, you will automatically receive a confirmation email, which serves as your ticket.

- If booking locally, our staff can provide an invoice to use as your ticket.

Cancellations and Changes

We may cancel or adjust tours due to the weather, ice conditions, technical issues, or unforeseen events (Force Majeure). The captain or guide will decide if a tour can proceed safely.

• Cancellations by us: If we cancel a tour, you will receive a full refund.
• Shortened tours: If a tour is shortened for safety reasons (e.g., sudden weather changes), compensation is not guaranteed but will be considered on a case-by-case basis.

Cancellation Policy

• Free cancellation: Cancel via email up to 4 weeks (28 days) before departure.
• Within 4 weeks of departure: Cancellations incur a 100% fee.
• External factors: Delayed or canceled flights/cruises preventing participation are treated as No Show and are non-refundable.

We’ll do our best to rebook tours (free of charge) during your stay but cannot guarantee this. Travel insurance is strongly recommended.

Tour Date Changes

We may adjust tour dates or times during your stay due to the weather or to meet the minimum group size. If we cannot reschedule within your travel period, you will receive a refund.

Contact Information

Provide accurate contact details (email and phone) when booking. This ensures we can reach you about any changes. Keeping your contact information updated is your responsibility.

Privacy Policy

We are obligated to guard the privacy of our website visitors safely meaning:

• When entering your personal information such as name and age in our booking system, we may share this with our employees, insurers, advisers, agents and suppliers, or other parties involved in the company and booking process. We will never share your personal information with any 3rd party for the purpose of direct marketing.
• Your personal information will be kept in our system, only as long as necessary, following the guidelines given by Danish law.
• We will store all the personal information given on a secure server, meaning the server will be secured with firewall, and you will need a password to enter the server.
• All payments made through our webpage will be encrypted and protected by the recommended technology within the field. However, you must acknowledge that the general transmission of information and payment via the internet is inherently insecure, and we can never fully guarantee the security of data sent over the internet.
• We are always obligated to provide you with any personal information we hold about you in our system such as Name, payment method etc. Also, you can at any time ask us to remove you from any of our internal marketing lists, if you no longer wish to receive our advertising.
• Kindly note our website may direct you to 3rd parties website. We are not responsible for the privacy policy practice of our 3rd parties.

Insurance

We recommend personal travel insurance to cover cancellations, accidents, or medical expenses. Serious injuries may require treatment in Nuuk, Reykjavik, or Copenhagen, which can be costly.

Our company insurance covers damages caused by our staff or equipment but does not include personal items. Please ensure your personal insurance covers belongings.

Complaints

Please report complaints promptly, either in person or in writing. Complaints must be received within three weeks of the incident to be addressed effectively.